我前面请教过如何处理恶霸的客户上诉没收到货的case。我得到了一些热心朋友的回答。对我赢得这个case树立了信心。我是用paypal收帐和邮寄的。我有tracking confirmation number 显示货送到了。客户也是个不错的客户，我把她的回电也贴到了前面的贴下面。她上诉是因为恶霸的buyer protection program。
我的case 赢的有点曲折，所以提供给做恶霸的朋友做参考。我提供了我的理由和客户的联系结果。告诉恶霸the tracking number and shipping address. (ebay only allow us limited words for the response. The tracking number and shipping address are most important. Don’t miss anything here)
Case的第一步ebay 判我退款, 我copy 了ebay部分原文
“I understand you have shipped this item to your customer, but at this
time we have not received any proof of delivery. In order to confirm
that your customer has received their item, we need to see tracking
information. Since you provided valid tracking number but the item was
delivered successfull to the wrong address. I know this is very
unfortunate, however, we won?t be able to close this case in your favor.
You will receive an automated email with this same information, but I
wanted to take a few moments and explain our decision in further detail.
As a reminder, for "item not received" claims, sellers are protected
from losing a claim if they provide evidence of delivery to eBay. Proof
of delivery is tracking information from a shipping company that clearly
displays:
1. The delivery status of the item as "delivered"
2. The date of delivery (which reflects the seller shipped within stated
handling time)
3. The recipient's address, displaying at least the city/state or ZIP
code (or the equivalent) of the address listed in either the eBay Order
details page or the PayPal Transaction Details page
And, for items $250 USD (or local currency equivalent) or more, proof of
the recipient's signature to confirm delivery is required.
You can see more about the eBay seller policy here:
http://pages.ebay.com/help/policies/selling-practices.html
We are currently seeking reimbursement from your PayPal account to issue
your customer a full refund on your behalf. If the funds are not
available in your PayPal account, please make sure that you have a
"Reimbursement payment method" setup on your eBay account.”
我不服，回答ebay 我不认为我的地址有任何问题，我强调我和客户确认过，paypal也是confirmed 的地址。问他们凭什么说是送错了。到此，ebay 不正面回答我的问题一个劲儿的要我放钱。下面是ebay 的原文：
“Upon reviewing the claim, I have noticed that the buyer has been
refunded and the case is close. We refunded the buyer on your behalf
for this case and you now owe eBay a balance of $37.98. Please set up a
payment method we can use for reimbursement for this case and any future
cases. ” 。
到此为止我也有点不知道该怎么办。我就打电话到paypal问他们关于seller protection program 我的case 是不是应该被paypal protected。 他们问了我关于shipping的时间和地址。然后确认是的。他们接通我和ebay的customer support 之后，customer support 就告诉我这是一个错误。他们马上就把这个case关了，（这里我再提一下ｅｂａｙ 已经退款给客户）并答应给我$10 ebay 的优惠券作为安慰。并向我道歉。
suggestions:
1. Provide the confirmation number and shipping address to customer and tell her (he) you are under paypal seller protection program. Ebay trying to ask you to contact buyer first that is the game they are playing. Some sellers just make deal with customer and pay partial or send another one. In this case ebay will get away from this. Do not do this way. 不要上当！！
2. If you think you are right, fight for your rights. Do not give up.
3. My merchandise is about $３７．９８ and I did not buy insurance。我认为从上面ｅｂａｙ的回电中，好像＄２５０以上的要有所不同。
仅供参考，不负任何法律责任。每个ｃａｓｅ都有每个ｃａｓｅ的特殊性。