我经常用fedex 邮产品。 我们这行都是用UPS或fedex的。 我八月底邮了一小箱货，因为很近就用了feddex ground. 没想到客户前两天打电话说没收到。一查tracking number, 竟然离开了一个小城市后就没下落了。给 fedex call, they ask me to claim loss $100 because I didn't buy insurance. my product value $8000 due its high precision. My product is not used for person and no one want it. Fedex already spend two days to research but still no clue. I want to write a complain to their CEO or related person to look for product for me more carefully.
any good suggestion? many thanks