Here is what I did:
1. go to https://infopass.uscis.gov/info_en.php
2. Click Make your appointment with Infopass
3. enter my zip code and click continue
4. Check the first choice "You need Service on a case that has already been filed", and click continue
5. None of the 4 choices seems applicable to me. I don't have a court order, nor do I have a notice to go to local office. I already got my EAD card. If I choose item 4: Case Services follow-up appointment, I must bring the Service Request ID Number related to the inquiry, which I don't have, to the appointment.
Please help!