＂The FBI Name Check Division responded to my inquiry on your behalf.
Unfortunately, they advise that the FBI does not expedite name check requests. The customer agency determines the handling of each name check.
I regret the delay you are experiencing. ＂
My question is: why it is the customer agency who determines the handling of each name check? Is this really true that the customer agency determines the handling of each name check?
Thank you so much!!