Memo question. Is pending 180 days outside of normal processing wenlin2008-02-28 21:21:33

Question11 in QA:
"If their case is outside of normal processing times"

How to understand outside of normal processing times?

A11 in QA:
"This procedure is for customers who have been previously informed that their case is pending due to the FBI name check"

what does that mean?

回复：Memo question. Is pending 180 days outside of normal processi

Thanks!