What does this letter mean?Please help me with that Amy622007-09-24 18:06:22

I received letter from uscis a coulpe of days ago after I called them.

The status of this service request is:

Based on your request we researched the status of this case.We are actively processing this case.However,we have to perform additional review on this case and this has caused a longer processing time.If you do not receive a decision or other notice of action from us within 60 days of this letter,please call customer service at the nummber provided below.

any explanation will be wlcome.
Thanks!

basically telling that your case can't be done by a few mouse cl

your case can't be done by a few mouse clicks