1) Call USCIS when PD is current - This is the first thing you should do
2) Don't be too serious about the feedback USCIS sent to you. It is only part of the process and USCIS will never update you with 100% accurate info. So don't be upset no matter what happens.
3) If your PD is current, no matter what feedback you recieve from the service request, it is very possible that your case will be approved in 30 days especially when the current month is far from Oct, which is the new fiscal year.
4) Don't waste time on infopass if your case is EB1/EB2/EB3
NOTE: USCIS customer service knows pretty much the same thing as yours. The only function of them is to help send service request (ticket) so you can get the most update on your case. However, service can only be requested ONCE on a per 60-day basis so please make sure to prepare for a very specific request. In your case, I will say:
1. Call customer service
2. Send a service request
Type of service requested:
-- Outside Normal Processing Times
as long as your PD is current
Generally, you will get a response within a week or less than 45 days.
P.S. Service Request Rule + 60 days vs 45 days
1. If you already call USCIS and send a service requeset within 60 days, they won't send another.
2. You can send another service request to get more update on your case every 60 days.
3. If customer service help send a service request, they will tell you to wait 45 days for the reply - generally within 30 days. During the 45 days and the next 60 days cycle, take a rest and wait for the next window open.
This is the protocol they follow for now.
Things we should avoid:
1. Call USCIS when PD is NOT current
2. Call USCIS on a daily basis
3. Call USCIS within 60 days after the first service request has been sent
Just my 2 cents!