职务概述：成功的应聘者将在我公司（一间国际领先的电话及网络博彩公司）中的电话客服中心工作，解答客户疑难，力求打造一流的客服质量。
主要责任包括：接听所有客户来电，回复所有客户邮件，以专业的态度解答客户的疑难问题，维护及更新系统的整体运作，保持与同团队同事的合作等。
成功应聘者需：
- 中、英文说写流利（广东话为基本，能同时拥有普通话技能者将被优先考虑）
- 拥有优秀的交流技巧
- 能熟练运用网络及使用Microsoft Office
- 能适应快节奏、快变化的工作环境
- 同时拥有独立工作及团队合作的能力
- 对工作有热情，对职业有规划
从前有过电话客服中心工作经验者将被优先考虑。
有意者请发送电子邮件至：cs@samvo.com
Job Title: Customer Services Representative
Job Type: Permanent – Shift/Weekends (Full Time and Part Time)
Location: West London
Salary: Competitive
Purpose of Job:
The candidate will be responsible for ensuring the smooth running of a busy call centre while providing a first class customer orientated telephone service in an international leading betting and gaming company.
Main tasks / responsibilities:
- Answer all inbound telephone calls and emails
- To resolve customer queries in a courteous professional manner
- Maintain and update systems and be adaptable to new systems
- Provide support and guidance to all the team
- Update current processes
- Ad Hoc duties with appropriate support
It is essential that the post holder is:
- Fluent in Chinese (Mandarin essential, Cantonese desirable) and English – Written and spoken
- Excellent communication skills
- Good working knowledge of Microsoft Office
- Adaptable to a fast moving and changing environment
- Ability to prioritise work
- Able to work independently and as part of the team
- A keen team player, self motivate and career driven
It is desirable that the post holder: Has previous call centre customer service experience.
Please send CV to: cs@samvo.com