How to talk to IO through 1800 number xiaobi2008-01-30 20:37:05

I am wondering why some friends who called the customer serive number as everyone knows (18003755283 dial 1-2-2-6-1 receipt number then 1-3-4, they can directly contact with the IO. But I never got a talk with IO

People said only your case has been assigned to a VO then you ..